Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for an account, subscribe to our services, or contact us, we may collect the following personal information:

• Full name, email address, and phone number
• Business name, address, and registration details
• Billing and payment information (processed through secure third-party payment gateways)
• Team member details you provide for account management
• Customer data you import or manage within the platform (e.g., customer names, contact details, order histories)
• Profile pictures and branding assets you upload

1.2 Usage Data

We automatically collect certain information when you access or use our platform, including:

• Device information (device type, operating system, browser type and version)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Features used, actions taken, and error logs
• Referral source and search queries that led you to our platform
• Session duration and frequency of visits

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store information about your interactions with our platform. For a detailed explanation, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve the Valtriox Portal, process transactions, send order confirmations, and deliver customer support.
• Account Management: To create and manage your account, authenticate your identity, and manage team member access and permissions.
• Communication: To send you service-related notifications, updates, security alerts, and respond to your inquiries.
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve our platform's features, performance, and user experience.
• Marketing: With your consent, to send promotional materials, newsletters, and information about new features or services that may interest you. You may opt out at any time.
• Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities, and to protect the security of our platform and users.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: We engage trusted third-party service providers who perform services on our behalf, such as cloud hosting (Supabase), payment processing, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Integrations: When you connect Valtriox with third-party services (e.g., WhatsApp Business API, social media platforms, payment gateways), data may be shared with those services in accordance with their own privacy policies.
• Business Transfers: In connection with any merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of such transaction, subject to continued protection under this policy.
• Legal Requirements: We may disclose your information if required by law, court order, governmental regulation, or subpoena, or if we believe such disclosure is necessary to protect our rights, safety, or property, or that of our users or the public.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security and Storage

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data backup and disaster recovery procedures
• Employee training on data protection and privacy best practices

Your data is stored on secure servers hosted by Supabase (cloud infrastructure providers). While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Under applicable Pakistani law, including the Prevention of Electronic Crimes Act 2016 (PECA) and general principles of data protection, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal obligations and legitimate business needs. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us at ashir@valtriox.com. We will respond to your request within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze trends, and gather demographic information. Our platform uses the following categories of cookies:

• Essential Cookies: Required for the platform to function properly, including authentication, security, and session management.
• Performance Cookies: Help us understand how visitors interact with our platform by collecting anonymous statistical information.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. For detailed information, see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

• Active Account Data: Retained for the duration of your active subscription and for 90 days after cancellation or expiration.
• Transactional Records: Billing and payment records are retained for a period of 7 years as required under Pakistani tax regulations.
• Support Communications: Retained for 3 years from the date of last interaction.
• Marketing Data: Retained until you withdraw consent or request deletion.

Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by applicable law or regulation.

8. Children's Privacy

Valtriox Portal is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as promptly as possible. If you believe that a child under 18 has provided us with personal information, please contact us at ashir@valtriox.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. These countries may have data protection laws that differ from those in Pakistan. By using our platform, you consent to such transfers. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on our platform with a revised "Last Updated" date
• Send an email notification to registered users for significant changes
• Display a prominent notice within the platform for material updates

Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: