Refund Policy

1. Subscription Refund Policy

Valtriox Portal operates on a subscription-based model. Our refund policy for subscription payments is as follows:

• Monthly Subscriptions: Refund requests for monthly subscriptions must be submitted within 7 days of the payment date. If approved, a prorated refund will be issued for the unused portion of the billing period.
• Annual Subscriptions: Refund requests for annual subscriptions must be submitted within 14 days of the payment date. If approved, a prorated refund will be issued for the remaining unused months, minus a 10% early cancellation processing fee.
• Plan Upgrades: When upgrading from a lower-tier plan to a higher-tier plan, the price difference for the remaining billing period will be charged. No refund is provided for downgrading; the new plan will take effect at the start of the next billing cycle.

Refunds will be processed using the same payment method that was used for the original transaction, unless otherwise agreed upon.

2. 14-Day Free Trial

Valtrioxoffers a 14-day free trial for new users to explore the platform's features before committing to a paid subscription. The following terms apply:

• No payment information is required to start the free trial
• You will have full access to all features of your selected plan during the trial period
• We will send reminder notifications at 7 days and 1 day before the trial expires
• You must explicitly subscribe to a paid plan to continue using the Services after the trial ends
• No charges will be incurred during the trial period
• There is no automatic conversion to a paid plan without your explicit consent

If you do not wish to continue after the trial, no action is required on your part. Your account will remain accessible in a limited, read-only mode for 30 days to allow you to export your data.

3. Refund Eligibility

Refund requests are evaluated on a case-by-case basis. The following criteria determine refund eligibility:

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email Request: Send a refund request to ashir@valtriox.com with the subject line "Refund Request - [Your Organization Name]".
2. Required Information: Include the following in your request:
   • Registered email address and organization name
   • Subscription plan and billing period in question
   • Transaction reference number or payment proof
   • Reason for the refund request
   • Any supporting documentation (e.g., screenshots, correspondence)
3. Acknowledgment: We will acknowledge receipt of your refund request within 2 business days.
4. Review Period: Our billing team will review your request and respond with a decision within 7 business days.
5. Communication: All refund-related communications will be sent to your registered email address.

5. Processing Time

Once a refund is approved, the processing timeline is as follows:

• Bank Transfer: 7 to 14 business days from the date of approval
• JazzCash / EasyPaisa: 3 to 5 business days from the date of approval
• Credit/Debit Card: 5 to 10 business days from the date of approval, depending on your bank
• Service Credits: Applied within 1 business day of approval

Processing times are estimates and may vary depending on your financial institution and any intermediary banks involved in the transaction. We will provide you with a refund confirmation email once the refund has been initiated from our end.

6. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Custom Development Work: Any custom features, integrations, or development work specifically commissioned for your organization
• Domain Registration Fees: Fees paid for custom domain registration or renewal through our platform
• Third-Party Service Costs: Costs incurred for third-party services (e.g., WhatsApp Business API charges, SMS gateway fees) that are passed through to you at cost
• Setup or Onboarding Fees: One-time setup, onboarding, or data migration fees, unless the service was not delivered
• Promotional or Discounted Subscriptions: Subscriptions purchased at a discounted rate through special promotions, unless otherwise stated in the promotion terms
• Partial Month Usage: For monthly subscriptions, refunds are not provided for partial month usage beyond the 7-day refund window

7. Cancellation Policy

7.1 How to Cancel

You may cancel your subscription at any time through the following methods:

• Self-Service: Navigate to Settings → Billing & Plans in your Valtriox Portal dashboard and select "Cancel Subscription"
• Email: Send a cancellation request to ashir@valtriox.com
• WhatsApp: Contact our support team via WhatsApp at the number provided in your account settings

7.2 What Happens After Cancellation

When you cancel your subscription:

• Your access to paid features will continue until the end of your current billing period
• No further charges will be made after the current billing period ends
• Your data will be preserved for 30 days in read-only mode, allowing you to export your information
• After 30 days, your account data will be permanently deleted in accordance with our data retention policies
• You can reactivate your subscription at any time within the 30-day retention period by logging in and selecting a new plan

7.3 Early Termination of Annual Plans

If you cancel an annual subscription before the end of the annual period:

• Access continues until the end of the annual period unless you specifically request immediate termination
• No prorated refund is provided for the remaining months, except as described in Section 1 of this policy
• If the refund eligibility criteria in Section 1 are met, a prorated refund minus the 10% early cancellation fee will be processed

8. Disputes and Appeals

If your refund request is denied and you wish to appeal the decision:

1. Submit a written appeal to ashir@valtriox.com within 14 days of receiving the denial
2. Include any additional information or documentation supporting your appeal
3. Our management team will review the appeal and respond within 10 business days
4. The management team's decision is final and binding

For unresolved disputes, you may refer the matter to arbitration in accordance with the Dispute Resolution clause in our Terms of Service.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on our platform with an updated "Last Updated" date. Material changes will be communicated to registered users via email at least 15 days before they take effect. The refund policy applicable to your subscription will be the version that was in effect at the time of purchase.

10. Contact Us

For all billing and refund inquiries, please contact us: